Return Policy Page

At Modern Partex, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a refund under certain conditions outlined in this Refund Policy. Please read the following information to understand our refund process.

Eligibility for Refund:

1. Defective Products: If the product you received is damaged, defective, or does not meet your expectations, you may be eligible for a refund. Please contact our customer support team within 24 hrs days of receiving the product and provide a clear description of the issue.For cash on delivery, after checking the product when the payment is made, it is no longer eligible for a refund.

2. Order Cancellation: You can request a refund for your order if it has not been shipped yet. Once your order has been shipped, it is no longer eligible for cancellation.

3. Return within  48 hrs: If you wish to return a product, you must do so within 48 Hours from the date of delivery. The product must be unused, in its original packaging, and in the same condition as when you received it. For cash on delivery, After checking the product when the payment is made, it is no longer eligible for return.

Refund Process:

1. Contact Customer Support: To initiate the refund process, please contact our customer support team at [contact email]. Provide your order details, including the order number, product name, and a brief explanation of the reason for the refund request.

2. Return the Product: If your refund request is approved, we will provide you with instructions on returning the product. You will be responsible for the return shipping costs.

3. Inspection and Confirmation: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned above. If the product is deemed eligible for a refund, we will confirm the refund.

4. Refund Processing: Refunds will be processed through the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary based on your payment provider.

Non-Refundable Items:

Certain items are not eligible for refunds. These include:

• Products that have been used, damaged, or altered.
• Products returned without their original packaging.
• Custom-made or personalized products.